“We don’t have a single core business – we have multiple divisions which all operate according to very different principles and on different daily cycles. Kelly Litster, Vice President of the Financial Shared ServicesĬenter at MGM Resorts International, explains how the company’s highly sophisticated business model creates challenges for financial management that many other industries simply don’t have to face: Challenges of a sophisticated business model The company employs 62,000 people and generates annual revenues of around USD 9 billion. It operates 15 wholly owned resorts in Nevada, Michigan, and Mississippi, as well as the MGM Macau resort and casino in China. MGM Resorts International is one of the largest and most successful players in the Las Vegas resort hotel industry. ![]() ![]() To succeed in a highly competitive marketplace, the resort hotels along its strip need to solve a highly complex challenge: how can they combine a set of disparate businesses, including hotels, restaurants, entertainment venues, retail outlets and casinos, into a mutually supportive ecosystem that delivers excellent customer service and drives profitability? Setting the scene Las Vegas is a city of high stakes – and not just for the gamers in its casinos.
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